Operational CRM focuses on improving the sales processes of your enterprise. Our goal is to make your sales team create leads and close sales.
This CRM allows you to track and identify customer behavior and trends. We collect customer information, analyze it, and develop sales processes that favor future customer expectations. (edited)
Collaborative CRM solutions help create a unified business system. We help you put together your information in one place accessible to everyone for a more collaborative sales force.
Salesforce Automation CRM reduces the time spent on non-customer involving processes. The automation of the processes allowing your sales teams to focus on important sales processes.
Sales-Intelligence CRM allows your business to study itself. We offer you tools that study the information already available to develop a more clear direction to the business on what it should improve.
Campaign-Management CRM allows you to improve your marketing programs. When there is more than one campaign, you can handle all of them effectively without overlooking the other.
Our team specializes in building custom CRM solutions for our clients. You will receive a CRM solution that is based on your business size, industry, and unique needs.
The problem with shrink-wrapped solutions is that you receive the full product all at once. You have no input. Here, we take a modular approach to building CRM solutions, and you are involved every step of the way. We get your insights and approval in the design phase, during development, and you sign off on every module. Later, as your needs change, we are here to provide any upgrades you need.
The product you receive will be customized according to your needs. However, most of our CRM products do you have many of the same features:
We know that you can go to many of our competitors, and simply buy an off the shelf CRM solution. We also know that your business will be better served if you work with us to create a solution that truly works for your company. First, you finished product is owned entirely by you. You can add additional users and devices without paying additional licensing fees. In addition to this, your CRM will interface with your current customer database, email, and other marketing platforms. This streamlines the initial data collection phase, and ensures data integrity moving forward. Finally, we provide you with an administrative dashboard. You may use this to add users, and to toggle product features on and off. These dashboards can be customized to allow various users different administration privileges for their business area.
Customer data is precious, and it’s only as valuable as it is accurate. Data security is key. This is why we build in security measures to prevent unauthorized access to your data from inside your business or out.
Techunity is a technical community of marketing professionals, software developers, business analysts, and other experts. We are happy to provide businesses like yours with custom-made CRM solutions that meet your unique needs. Let us help you understand your customers better.
CRM provides your sales people and other employees with a centralized database of customer information. This information is organized in a way that helps your employees do their jobs better. In addition to this, the customer information stored in your CRM database can be analyzed to help you learn as much as you can about your customers, and your interactions with them.
For sales people, this means understanding each customer better, so they can customize their approach to each lead. For marketing staff, this means having access to data that allows them to build better customer segments, and create relevant marketing content. For customer support staff, CRM information gives them a clear understanding of each customer’s history, preferences, and interactions. Product development specialists can use CRM data to better understand how customers are interacting with and reacting to each product. Finally, at the executive level, CRM data can be analyzed to better understand historical trends, and improve the executive decision-making process.
You can certainly buy CRM products that are one size fits all. Unfortunately, one size fits all solutions rarely meet all of your needs. If you want to curate a uniquely wonderful customer experience, you need a customized CRM. Our benefits include:
Any company with an interest in improving customer service, increasing sales, and understanding what customers need from them can benefit from a custom CRM solution. We are happy to say that we have worked with businesses in a variety of industries including:
Get it touch to discuss your needs.